Staples: Failing at being a copy center.

I usually go to Staples a few times a year. Admittdely, highly infrequently. I don't really need to do printing, copying, or flyer making very often, so I am pretty unfamiliar with this place. However, I do get the impression that they have an allegedly good copy center, in addition to selling electronics and office supplies. This is a lie.

It is NOT easy

 My parents were filing taxes, and asked if I could run to town and make a copy for them of the T1 forms. Sure thing. I hop into my truck and off we go. At the Staples, there are six copy machines. Five are broken when I arrive. Great.

The ditzy teenage girl behind the counter begins to provide me with verbal instructions on how to operate the machine in such a way that I can drop my 30 page document in the top, and it will spit out the copies. She also mentions that I must pay with my credit card, because she doesn't know how to work the cash register yet. My credit card goes into the machine, and the copying begins.

At page 17, all hell breaks loose. We have a jam. The machine however, continues to charge my card for the pages it's not printing. Ditzy Teenage Girl stands in confusion, unsure of how to remedy the problem. I attempt to fix the jam myself, and DTG calls the manager. Ten minutes later, the manager arrives, and announces that the machines are broken. She then takes my documents into the professional print center and prints them for me, lickety split in only 2 minutes.

The manager apologizes profusely, but is sad to say that she can't offer me a refund because I paid with credit, not cash, but that she hopes they receive my business again soon, and thanks me for my patience. Half an hour and $15 later, I walk out with my tax forms and go home.

Thanks a lot Staples for being the worst copy center I've ever been to.